Human-in-the-loop AI automation for email

Hallucination-free AI isn't coming any time soon, so rather than take actions itself, our AI pre-fills tools for your team to use.

a Chrome extension for your team that adds an "autohandle" button to your emails.

An e-commerce's customer support team might configure it to handle refund requests by opening their Shopify backend and filling in the customer’s email address, order number, and refund amount based on the message.

You're in control because Drafting AI stops short of clicking the button, handing back to the person using the computer to review and execute.

Get started Book a demo

How it works

Prompt-based configuration

You tell Drafting AI what to do in different scenarios. There's no risk from it trying to figure out what to do on its own.

Define workflows

Define a separate workflow per scenario. The AI only acts within the workflows you define.

Get Started

Workflows have a trigger and an action

The trigger defines which emails trigger this workflow.
The action is which URL to open and which form fields to fill when this workflow is triggered.

Get Started

Draft replies

Prompt the AI on how to reply to emails that trigger this workflow.

Prompting is more flexible than canned responses and AI writes fluent English.

The AI only writes the draft. You're in control of reviewing and sending it.

Get Started

Develop your prompts

Our Prompt Studio lets you try different prompts on your emails. Validate your prompts, and develop better and better ones.

Get Started

Why human-in-the-loop?

A browser based approach to automation

turns out to have lots of other benefits

Safe to deploy

No AI is 100% reliable yet, which is why industry is right to deploy it cautiously.

We design for AI unreliability by never taking action without confirmation from a human user.

Incrementally adoptable

Set up scenarios one by one, or parts at a time.

Get started in as little as 30 minutes. Start seeing time savings right away.

Works with the all the tools you already use

If it’s in a browser, Drafting AI can use it. Drops right in to your existing workflows.

It works with 3rd party SaaS like Shopify, Salesforce, and Stripe. It works with no-code tools like Retool and Airtable. And it works with custom internal web apps. On the email side it works with Gmail and Front, with others coming soon.

Improve with real-world usage

If people are intervening on a workflow, we can use their corrections to adjust the AI's instructions for next time. Track where what corrections or next steps are being taken, and build them into the automation.

Faster, more consistent execution

Save 90% of the time previously spent on routine emails.

The best reviewer experience

If the AI suggests making a change to Salesforce, review and approve that change in the Salesforce UI

Partial automation welcome

If you don’t have a fully defined process, Drafting AI can do steps 1-4 and hand back to a person to finish steps 5-8.

Easy integration

The AI uses the same website you do. No API or special access required. No login needed: the AI shares your browser, so it automatically has access to wherever you’re logged in. Get started in as little as 30 minutes.

Incremental Automation

We help you drive your organization from 0 to AI the right way, with value delivered and clear next steps at every stop along the way.

Partial automation changes the risk/ROI for implementing AI.

Without it, you have to map out an entire workflow and get 100% of the cases right before you can deploy. With partial automation, we suggest starting to automate a workflow by configuring the AI to do just the first few, well defined steps, then handing off to a person to finish. Then, gradually add more scope to the AI as you get real-world data about how your people are completing the task.

Because the AI is being trained to use the same tools as a person, there's no replatforming or rework as you grow it towards full automation.

Workflow	Automation Level	Cnt/Week	Avg Time	Accuracy
Refund request	50% automated 60%	150/wk	5 min	95%
Order status request	Task recognized 23%	300/wk	3 min	98%
Lost package	Worker finishes 82%	100/wk	8 min	90%
Double charge issues	Worker reviews 96%	50/wk	10 min	99%
Add items to order request	Full automation 100%	75/wk	4 min	100%
Other	Fully manual 0%	125/wk	15 min	0%

Typical journey for a single workflow

Each step of incremental automation delivers immediate incremental value.

Fully manualA person is handling this kind of work. They get an email, open an internal system, make changes, and reply.
AI recognizes task and opens toolsSave a little time by jumping to the right place. Collect accuracy data to iterate on accurate task recognition.
AI does the first stepsSave 10% of average handle time. Collect data on what next steps people take, to add to the AI later.
AI does most of the work, human finishesAugment your staff, saving 90% of average handle time. The more you build out, the more time you save.
AI does the work, human reviews100% automation, with human review as a safety net. Save labor cost, increase consistency, reduce errors, and reduce turnaround time.
Full automationWhen data shows reviewers approving 99+% of the time, flip the switch to run automatically, without any staffing.

Want to see how partial automation changes your AI implementation?

Schedule a call

Human-in-the-loop AI automation for email

Hallucination-free AI isn't coming any time soon, so rather than take actions itself, our AI pre-fills tools for your team to use.

How it works

Prompt-based configuration

Define workflows

Workflows have a trigger and an action

Draft replies

Develop your prompts

Why human-in-the-loop?

A browser based approach to automation

Safe to deploy

Incrementally adoptable

Works with the all the tools you already use

Improve with real-world usage

Faster, more consistent execution

The best reviewer experience

Partial automation welcome

Easy integration

Incremental Automation

Progress Report

Typical journey for a single workflow